Refund policy
Return, Exchange & Cancellation Policy
At Rovika Fashion, every order is carefully packed and inspected before it leaves our warehouse. Since customer satisfaction is important to us, we understand that there may be rare situations where a customer receives a product that is not as expected. For this reason, we have established the following policy to ensure that every request is reviewed fairly and transparently.
If you believe that the product delivered to you is damaged during transit, contains a manufacturing defect, or differs from the item originally ordered, you must notify our Customer Support Team within 48 hours of receiving the shipment. Any request submitted after this period may not be considered for review.
To help us investigate your concern accurately, you will be required to provide:
• Order ID
• Registered Mobile Number
• A detailed explanation of the issue
• Relevant photographs of the product
• A continuous unboxing video recorded from the moment the sealed parcel is opened until the product is completely visible
This unboxing video serves as the primary evidence during verification. Claims relating to damaged, missing, incorrect, or defective products cannot normally be processed without a valid unboxing video.
Once your request has been received, our support team will carefully examine all the information and evidence provided. This verification process generally requires 2–3 working days, although additional time may be required in certain situations.
Submission of a request does not automatically qualify the order for return, replacement, refund, or exchange. Every case is individually assessed based on the product condition, supporting evidence, order history, and our internal quality guidelines.
If, after verification, our team determines that the concern is genuine and falls within our policy, you will receive further instructions regarding the next step. You may be asked to return the product to our warehouse for physical inspection. Before sending the parcel, a Return Authorization Number (RA Number) will be issued by our support team. Products returned without prior approval or without a valid authorization number may not be accepted.
Customers are responsible for packing the product securely and sending it through a reliable courier service. Once dispatched, the shipment tracking details should be shared with our support team so that the return can be monitored until it reaches our warehouse.
After the returned product is received, our Quality Inspection Team will conduct a thorough examination. During this process, we verify that the product is returned in its original condition, along with all tags, labels, packaging, and accessories. Any indication of usage, washing, alterations, perfume, stains, physical damage caused after delivery, or missing original components may result in the request being declined.
Where a request is successfully approved after inspection, Rovika Fashion may, at its sole discretion, provide an appropriate resolution depending on the nature of the case and product availability. The resolution may include:
• A replacement product
• An alternative product of similar value
• Store credit
• Any other solution considered appropriate by our support team
The final decision regarding the method of resolution shall remain entirely with Rovika Fashion.
Cancellation Policy
Orders can only be cancelled before they are dispatched from our warehouse. Once the shipment has been handed over to our courier partner, cancellation requests can no longer be accepted.
For prepaid orders, applicable payment gateway charges, transaction fees, or administrative deductions may be applicable before any refund is processed.
Sale & Promotional Products
Products purchased during clearance sales, promotional campaigns, combo offers, festive discounts, or similar special offers may be subject to different return conditions. Such products may not qualify for return, and any request relating to these orders will be reviewed individually in accordance with the applicable promotional terms.
Product Appearance Disclaimer
While we make every effort to ensure that product photographs accurately represent the actual product, slight variations in colour, texture, embroidery placement, fabric appearance, or finishing may occur due to photography, lighting conditions, screen settings, or manufacturing variations.
Images displayed on the website are intended only for reference.
Any handbags, jewellery, belts, footwear, scarves, or other accessories appearing in product photographs are for styling purposes only unless specifically mentioned in the product description.
Important Notice
Rovika Fashion reserves the unrestricted right to approve, reject, or decline any return, exchange, replacement, or refund request if the request does not comply with this policy or if any misuse, fraudulent activity, or policy violation is suspected.
The decision of Rovika Fashion shall be final and binding in all such matters.
Governing Law
These Terms shall be governed by the laws of India, and any dispute arising from the purchase of products through our website shall be subject exclusively to the jurisdiction of the competent courts located in Surat, Gujarat.
Contact Us
Rovika Fashion
Phone: +91 9537911829
Email: rovikafashion@gmail.com
Address: Padmji Society, Bombay Market, Surat, Gujarat – 395010, India.